Click & Collect.
Buy online, collect at your store.
Do you have contactless Click & Collect?
All our Click & Collect orders are currently contactless.
You may elect to pick up your goods from inside the store or alternatively you may arrange to have your Click & Collect purchases brought out to your vehicle when you arrive at the store.
To receive your purchases within instore or at your car we will just need to confirm your identity by sighting some Identification or your confirmation email/SMS. This can be through your car window or from the other side of the counter instore.
Exceptions will apply as determined by applicable Government COVID restrictions on customer contact and the ability to allow stores to be accessed by customers.
Will I have to sign for my Click & Collect order?
No, you will not be required to sign for your Click & Collect order.
Our Click & Collect orders are contactless with new processes in place to maintain social distancing and limit any contact.
All we require is to confirm your identity by sighting identification or your confirmation email/SMS.
How does contactless Car Park Collect at my vehicle work
To receive your Click & Collect order contactless and straight to your car, it is as simple:
- When you arrive at the store simply phone the store phone number provided on your confirmation email or SMS.
- Let the Store Team Member know that you are here in the carpark to pick up your Click & Collect order and provide your name, Click & Collect number and a description of your vehicle
- Open your car door or boot ready to receive your purchases
- Our Team Member will shortly arrive, leave your purchases and your receipt in your car
- Leave the carpark with your new purchases, ready to go home and start your new project
Where is Click & Collect available?
Click & Collect is available at all our Repco stores. Click & Collect is not currently available through the “Repco Authorised Repair Network”, which is a collection of independent businesses separate to Repco.
How can I place an order?
You can place an order at any time on our website at www.repco.com.au or www.repco.co.nz by logging into your account, or by creating a guest account.
When will my order be ready?
For products that are available at your selected store, your product will be available for collection within 15 minutes from when your order is placed, during our standard business hours.
If a product is not available at your selected store, it may take up to 3 to 5 business days for the product to become available. We will endeavour to notify you at the time of placing the order how long it will take to deliver a product to your selected store. You may also be able to obtain the product from another Repco store near you.
How do I collect my order?
You will be able to collect your order during trading hours from your selected store.
Once your order has been processed, you will receive an email confirmation with a date we expect your order to be ready for collection. We will do our best to ensure your order is ready by this date, however we may experience unexpected delays from time to time. If this occurs, we will contact you using the contact details you provide to us.
It is helpful to have your order confirmation email available. If this information is not available when you collect your order, you will need to provide photo identification or details about your order (including your name and the products) to our store staff and they will locate your order for you.
How long do I have to collect my order?
Once your Click & Collect order is ready for collection from your selected store, we will send you a notification by email and SMS (if you have “opted in” to receive SMS notifications) and you will have 30 days to collect your order.
If your order is not collected within 14 days, our store staff will try and contact you using the details you provided when you placed the order.
If your order is not collected within 30 days, we will credit the amount of the order back to the credit / debit card or PayPal account you used when you placed the order.
What happens if my order has been processed but there is no available stock?
We will do our best to ensure that you are notified whether a product is available in your selected store at the time you place an order. However, if for any reason your product is not available or your order exceeds the maximum allowable quantity, we will contact you using the details you entered when you placed the order and offer an alternative to you.
Who can I speak to about my order?
Our friendly staff are on hand during our standard business hours to assist you with any general product enquiries. You can contact your selected store directly, or telephone our store support line on 13 32 27 (for Australia) or 0800 003 030 (for New Zealand) or email [email protected].
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