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Purchase Terms/FAQ

Where is “click and collect” available?

“Click and collect” is available at all of our Repco stores. “Click and collect” is not currently available through the “Repco Authorised Repair Network”, which is a collection of independent businesses separate to Repco.

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How can I place an order?

You can place an order at any time on our website at www.repco.com.au or www.repco.co.nz by logging into your account, or by creating a guest account.

Please refer to our Privacy Policy for information concerning how we collect and use your personal information. 

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What are the benefits of creating an account?

Enter your vehicle(s) details in ‘My Garage’ to save time in selecting the right parts for your vehicle.
Save products for future reference and view your order history at any time.
Receive the latest offers and exclusive on-line deals.

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Are there any extra fees or charges to use the ‘click & collect’ service?

Click & Collect orders are free of charge, we do not charge additional fees for this service such as freight.

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When will my order be ready?

For products where a product is available at your selected store, your product will be available for collection within 30 minutes from when your order is placed, during our standard business hours.

If a product is not available at your selected store, it may take up to 3 to 5 business days for the product to become available.  We will endeavour to notify you at the time of placing the order how long it will take to deliver a product to your selected store.  You may also be able to obtain the product from another Repco store near you.

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How do I collect my order?

You will be able to collect your order during trading hours from your selected store.

It is helpful to have your order confirmation email available. If this information is not available when you collect your order, you may also provide photo identification or details about your order (including your name and the products) to our store staff and they will locate your order for you.

Once your order has been processed, you will receive an email confirmation with a date we expect your order to be ready for collection. We will do our best to ensure your order is ready by this date, however we may experience unexpected delays from time to time. If this occurs, we will contact you using the contact details you provide to us.

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Can someone else collect my order?

Yes. If you nominate another person to collect your order, the nominated person must provide a copy of the order confirmation (either the SMS or email version) and produce photo ID.

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How long do I have to collect my order?

Once your order is ready for collection from your selected store, we will send you a notification by email and SMS (if you have “opted in” to receive SMS notifications) and you will have 30 days to collect your order.

If your order is not collected within 14 days, our store staff will try and contact you using the details you provided when you placed the order.

If your order is not collected within 30 days, we will credit the amount of the order back to the credit / debit card or PayPal account you used when you placed the order.

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What happens if my order has been processed but there is no available stock?

We will do our best to ensure that you are notified whether a product is available in your selected store at the time you place an order. However, if for any reason your product is not available, we will contact you using the details you placed the order and offer an alternative to you.

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Why has the product price changed?

Our prices may vary depending on the store you have selected. If you have updated the store location after selecting “checkout”, the pricing may automatically update to reflect the new store location.

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How can I get a refund?

Please refer to our Returns Policy

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How can I pay for my order?

You can pay for your order by credit or debit card (Visa, Mastercard, Amex and Diners) or PayPal.

We do not charge any additional fees for using any of our payment facilities.

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How can I cancel my order?

You can cancel your order at any time by contacting your selected store. When you cancel your order, we will credit the amount of the order back to the card or PayPal account you used when you placed the order.

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Can I use my Repco gift card online?

Unfortunately, Repco gift cards cannot currently be used to make online purchases.

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Who can I speak to about my order?

Our friendly staff are on hand during our standard business hours to assist you with any general product enquiries. You can contact your selected store directly, or telephone our store support line on 13 7972 (for Australia) or 0800 003 030 (for New Zealand) or email online@repco.com.au/.co.nz.

If you experience any technical issues while using our website, you can Contact Us

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