Home Delivery

Do you have contactless delivery service?

All our deliveries are contactless.

To receive your parcel we will just need to sight identification or confirm the identity of the person accepting the delivery.

What are the eligibility requirements for 4 hour/Same Day Delivery?

We are offering same day delivery within 4 hours of an order being placed on eligible orders received on business days. For orders to be eligible for same business day delivery they must be:

• Orders must be received before 1pm weekdays
• Orders placed on Saturday and Sunday, will be delivered on the following Monday. When possible we will deliver orders over the weekend
• Applicable to delivery address only within 5km of ordering store
• Accessible home addresses only. Our drivers will need clear access to your nominated delivery location without obstructions
• Customer must be contactable to confirm delivery on the day
• May not be applicable to bulky items. Depending on the vehicles available to us on the day, we will endeavour to get your bulky delivery to you as fast as possible
• Business days defined as Monday to Friday (excluding public holidays)

Will I have to sign for my delivery?

No, you will not be required to sign for your delivery.

Each of our delivery services has now put in place, new processes to maintain social distancing and limit any contact.

Where is delivery available?*

Delivery is available to any valid address across Australia (where a product is ordered through www.repco.com.au and the nominated address is located in Australia) and New Zealand (where a product is ordered through www.repco.co.nz and the nominated address is located in New Zealand).

If you select the delivery option when you place an order, you will be charged a flat rate delivery fee. However, if the cost to deliver the product to you significantly exceeds the delivery fee (for instance because you are located in a remote area or have placed a special order for large or heavy products), we may contact you to discuss alternative arrangements. This may include cancelling or modifying your order.

*Delivery is currently only available at selected Repco stores.

How can I place an order?

You can place an order at any time on our website at www.repco.com.au or www.repco.co.nz by logging into your account, or by creating a guest account.

Please refer to our Privacy Policy for information concerning how we collect and use your personal information.

If I select the delivery option, what happens if I am not home to receive it?

If you select the delivery option when you place an order, you may provide us with authority to leave the product at your nominated address.

If you do not provide us with authority to leave the product at your nominated address and no one is available to accept delivery, or we are unable to find a safe place to leave the product, we may contact you to arrange an alternative delivery method. This may include re-delivery or collection from your local post office, Repco store or courier depot.

You acknowledge and agree that any person at your nominated address who accepts delivery is authorised to do so. We (or our courier) may require the person accepting delivery to provide proof of identity and proof of age.

No signatures are required only confirmation of the identity of the person accepting delivery

We are not responsible for any loss or damage to a product after delivery has been made or for loss or damage caused by late delivery.

What happens if my order has been processed but there is no available stock?

We will do our best to ensure that you are notified whether a product is available in your selected store at the time you place an order. However, if for any reason your product is not available or your order exceeds the maximum allowable quantity, we will contact you using the details you entered when you placed the order and offer an alternative to you.

If you select the delivery option when you place an order, we may make multiple deliveries to fulfil your order.

How can I pay for my order?

You can pay for your order by credit or debit card (Visa and Mastercard), Zip Pay, PayPal or Apple Pay.

We do not charge any additional fees for using any of our payment facilities.

How long will my delivery take?

If you select the delivery option when you place an order, it may take 3-5 business days for your order to be delivered to your nominated address. The delivery of your order may be delayed if an incorrect or incomplete address is provided, personal or payment details require verification for fraud prevention purposes, a product is not stocked near to your nominated address or there are other factors outside of our control.

The estimated delivery date is provided to you as a guide only. Unfortunately, circumstances may change beyond Repco’s control which may lead to a delay in your order being delivered on time. Repco will not accept liability for any delay in procuring the ordered goods that is beyond reasonable control (ie. unavailable stock).

When will I receive a Gift Card that was purchased online?

Repco will activate and send the Gift Card to our nominated delivery carrier as soon as possible. The Gift Card may take between 2 and 10 days to be delivered to the nominated address. Please be advised that due to COVID-19 pandemic, all major delivery carriers are experiencing delays. Rest assured we are doing all we can to ensure all Gift Cards are received as soon as practicably possible.

The Repco e-Gift Card will be sent via email and will be delivered into the recipient’s inbox within approximately 5 mins of the purchase. The e-Gift Card can be used immediately.

Who can I speak to about my order?

Our friendly staff are on hand during our standard business hours to assist you with any general product enquiries. You can contact your selected store directly, or telephone our store support line on 13 32 27 (for Australia) or 0800 003 030 (for New Zealand) or email [email protected].

If you experience any technical issues while using our website, you can Contact Us.